Extra Space Storage

We’ve used this place 3 consecutive summers and one full semester abroad to store Miami student’s belongings and I cannot say enough good things. They have been absolutely amazing to work with, super clean units, safe and secure facility. If you want easy storage and peace of mind - use this place. Moving our student out for the last time and want to thank them for making storage worry free! You’re the best!

Michael was very helpful ensuring I got a unit before they were all gone for the summer, and made sure the system had my termination date so I wasn’t overcharged the last month. However, I had to drop the rating a couple of stars because one of our boxes had a family of mice living in it. The babies were newly born (eyes still closed) so they must have moved in just a few days before we moved our stuff out. They’d ripped up some cardboard and a plastic bag for bedding, but overall, the damage was minimal (just had to throw out the tennis shoe they were living in). Hopefully this doesn’t turn out to be a big problem for other customers.

*****Attn: To Anyone That Has Property at Extra Space Storage on 1775 Eden Park Dr. In Hamilton, OH, next to Meijer on the West Side***** Note: New readers may want to first read the original comment below. Updated comment posted 7/7/2025: ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Find a different storage facility! Extra Space (FREE-FOR-ALL) Storage has the audacity to raise everyone's rent $20-$30 every single year, but they have no security measures on the property. SO, WHAT IN THE HELL ARE WE PAYING THEM FOR? They don't even have someone checking the property at night just to make sure everything is secure. And, management and the rest of the employees obviously know that there are no security measures in place, especially at night, which is when MOST burglaries occur, I imagine. People may think that Extra Space (UNSAFE) Storage offers wired doors to protect their belongings, but they do not have the security system monitoring the wired doors. Extra Space removed the security system that encompasses the wired-doors-feature since they purchased property, but they left the wiring connected (which is ran from the ground up to the top of the doors) to trick people into thinking they still have the security feature in place. I might as well have bought a shed, put it in my FRONT yard WITHOUT A LOCK containing everything I own, and had a sign pointing to the shed that said 'free awesome stuff inside'. Why in the hell are we paying these crooks when they don't even have any type of security on the property? Extra Space has no excuse raising our rent when there is nothing stopping anyone from stealing anybody's belongings. NOTE: None of the perpetrators have EVER been caught. Also, I no longer have a unit at Extra Space. ALSO, THE HAMILTON POLICE DEPARTMENT DOESN'T CARE ABOUT MY UNIT BEING BURGLARIZED. THEY HAVEN'T NOTIFIED ME ABOUT ANYTHING REGARDING MY CASE. I know they have bigger fish to fry, but damn... DO YOUR JOBS! I MAY NOT BE WORKING AT THE MOMENT BECAUSE OF HEALTH ISSUES AND BECAUSE OF HOMELESSNESS, BUT THAT DOESN'T GIVE YOU GUYS THE RIGHT TO NOT DO YOUR JOBS. I'VE WORKED FULL-TIME EVERY YEAR CONSISTENTLY SINCE I WAS 14 YEARS OLD; I HAVE ALWAYS HAD A FULL-TIME JOB. BUT, NOW THAT I HAVE CHRONIC HEALTH ISSUES, I CAN NO LONGER WORK. BUT, I'VE PAID INTO TAXES SINCE I WAS 14; I AM NOW 41! I THINK YOU GUYS CAN SWING HELPING ME FIND OUT WHO IN THE HELL DID THIS! END OF NEW COMMENT ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Original Comment: My storage unit was broken into sometime between May 21, 2024-October 25, 2024. There is not enough security at the Extra Space storage facility located on Eden Park Dr. in Hamilton, OH. There should be cameras inside the hallways; there is only 1 camera on the entire property per Hamilton Police Department. The doors that lead to the inside units should be locked after hours, and there should be wired doors that send a silent alarm to notify the police when a unit door is opened without the gate code/passcode being punched in. This facility had wired doors in 2005-2006 when I had an outside unit there. Why would a facility remove previously installed security measures? Seems fishy to me. I will never use Extra Space Storage again once I move out. I will never be compensated anywhere near the losses I have accrued. The photo of the empty box contained a plastic tote filled with irreplaceable porcelain dolls. The whole entire tote is gone. My unit was completely emptied out into the hallway because everything I owned was ransacked and then just thrown back into the unit. My unit was full, and everything was stacked and organized. But as you can see, I am probably missing close to 1/3 of my belongings. I am devastated beyond words.

We used Extra Space Storage for our son who attends Miami. Michael was fantastic and provides excellent customer service and made everything a very easy seamless process. I highly recommend. Thanks!

They were super helpful in a pinch with a trailer spot, and move out was simple, which is much appreciated. Kenny and Michael were very attentive and helpful.

Always make sure to read the fine print before agreeing to buy something. I have to change my original review now that I’ve read over a few things. Not every unit is “Climate Controlled” like I had originally thought. I do wish the indoor units had some form of temperature control otherwise I don’t see the point of having them indoor. But that’s neither here nor there. Michael nonchalantly made me realize that I had my original review listed based off the wrong pretense. As such I’m changing my rating from a 1 star to a 4 star. Thank you again both Michael and the District Manager for reviewing my unit. I appreciate it and just wish I had reached out sooner. I would recommend ExtraSpaceStorage on Eden Park in Hamilton, Ohio.

Michael is honestly the best. Straight to the point and gets stuff taken care of. The units at Extra Space are always excellent. They are within gated entries that require an account specific code, always clean and no leaks not even for an outer building unit. Perfect for keeping your belongings secure!

Super clean, very attentive, friendly. I got an outdoor drive up 10x10 they provide a lock for you and you can also have a secondary lock as well. I am very pleased with mine. I definitely wish I had gone with the 24hr time option but other than that it’s awesome!